We understand the importance to our company, our partners and our investors of having 100% resident satisfaction. So, we think of ourselves as a management company first and exert a considerable amount of our human and financial resources in pursuit of that goal. Achievement of resident satisfaction is built on 5 key factors:
1. Excellence in property management and curb appeal.
2. Professional, experienced, approachable management on the grounds at every property.
3. Consistent resident communication in person, online and in print.
4. Fast and thorough response to problems.
5. Creation of added value for every resident.