Operations Manager Stephanie joined The Franklin Johnston Group in early 2015 as a Community Manager of one of our largest market-rate assets. Having learned the ropes of the industry since 2008, she was especially successful in boosting occupancy and keeping delinquency below two percent. She was promoted to Operations Analyst in August of 2015 and was recently promoted again to Operations Manager. Now working out of our corporate office, Stephanie manages operations closely with the on-site teams. She is responsible for improving and implementing company standards and operational policies, and is the subject matter expert of our residential management system, MRI. Stephanie is also involved with special projects such as property acquisitions and dispositions, budgeting, and producing weekly metrics reports for owners.